The Helpdesk/Deskside Support Technician/ Jr. Systems Administrator: Monitors and responds to technical control facility hardware and software problems Develops and maintains configurations for workstations, peripherals and cabling Supports hardware, software and/or network problem identification and resolution Configures, tests and evaluates hardware and software products to enhance information security Provides help desk receiving and response to requests for service Provides hardware maintenance support such as board replacement, comm and peripheral devices, cable switching, break/fix Optimizes system operation, resource utilization and LAN capaci Must be a US Citizen Must have a current security clearance at TS with SCI eligibility. Immediate family members must also be US Citizens (immediate family is defined as Mother, Father, Brother, Sister, Spouse, Children, or co-habitant).
4 years’ experience, 2 years with Associates degree Hands-on LAN and System Administration experience. Specialized experience in such areas as helpdesk phone contact, deskside and LAN support, some Windows administration, some Server administration, Help Desk, hardware maintenance, system and network optimization and capacity planning. Knowledgeable in data scopes, patch panels, modems, concentrators, and associated network management terminals and security software Possesses Windows Desktop Administration skills Possesses some Windows Server Administration skills a Plus Strong interpersonal skills and teamwork skills Experience with a SQL based database (Oracle, MS SQL, MySQL) a Plus Experience with Video Teleconferencing Centers (VTC) and/or Audio Video (AV) equipment a Plus Experienced with basic scripting (any language)